Client Partner

Primary Responsibilities

Account Management & Growth

• Manage and deliver client projects on time and profitably while ensuring exceptional value from the client's perspective
  
• Build and maintain key stakeholder relationships with marketing executives and team members, working to become a trusted advisor
  
• Monitor account health, growth opportunities, and profitability across a portfolio of strategic accounts
  
• Develop and maintain account plans in collaboration with sales team
• Identify and pursue opportunities to expand service offerings within existing accounts
  
• Drive client lifecycle journey activities and remediation plans for at-risk accounts
• Collaborate with sales on forecasts, pricing discussions, and SOW development

Project & Team Leadership

• Lead and coordinate internal delivery teams across Inverta's full spectrum of marketing services
• Establish clear expectations, timelines, and deliverables for team members
• Review and guide deliverables, offering brainstorming support as needed
• Monitor project progress and maintain high standards for quality and profitability
• Foster collaboration and drive team efficiencies

Client Relationship Management

• Develop a deep understanding of clients' businesses, challenges, and objectives
• Proactively identify areas for improvement and potential risks, proposing innovative solutions
• Maintain regular communication with key stakeholders to understand needs and ensure satisfaction
• Present and collaborate effectively with senior marketing and sales leaders
• Drive exceptional client experiences throughout each stage of the customer journey
• Celebrate successes and develop client champions within their organizations

Cross-Functional Collaboration

• Partner with internal teams including Services, Marketing Operations, Project Management, Sales, and Marketing
• Maintain awareness of partner offerings and participate in partner collaboration
• Identify and share client case studies and testimonials with the marketing team
• Maintain accurate records in company systems SFDC, etc.)

Qualifications

Education & Experience

• Bachelor's degree preferred
• 15-20 years of experience in B2B marketing and demand generation
• 10 years in a leadership role, preferably leading high-performing marketing teams in a B2B environment
• Consulting experience preferred or strong track record in one of our service areas
• Proven ability to build and maintain executive client relationships

Required Skills & Abilities

• Strong executive presence and ability to present to senior marketing and sales leaders
• Excellence in both strategic planning and tactical execution
• Deep understanding of B2B marketing, demand generation, and marketing technology
• Outstanding written and verbal communication skills
• Proven project and team management capabilities
• Strong analytical and problem-solving abilities
• Ability to manage multiple complex projects simultaneously \Experience working with marketing automation platforms and CRM systems
• Experience working with marketing automation platforms and CRM systems

Who You Are

• Self-aware, collaborative, and open to feedback
• Entrepreneurial with a relentless drive for results
• Strong emotional intelligence and ability to read various audiences
• Focused and able to prioritize effectively
• Natural relationship builder who invests in high-trust partnerships
• Enjoys coaching and helping others success
• Team player with a "can-do" attitude
• Creative problem-solver who brings innovative ideas